Vigo Money Transfer

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VIGO Remittance Corp. is one of the largest electronic funds transfer companies in the US. We are a branded consumer financial services company with 20 years of experience in the most competitive US and international markets. We are a low-cost, high-value provider to the consumer with superior service levels and reach throughout the world. Vigo is capitalized for growth and we are expanding across the globe

Our Mission
Our Mission is to be recognized as the best international money transfer company in the world serving immigrant populations with a special focus on the Latin American and Caribbean regions by providing an efficient, value-added product at a competitive price.

The Making of a Company
At Vigo, our goal is to be a leading electronic funds transfer company with core business values and a great concern for the general well being and satisfaction of our customers. This philosophy has enabled our company to move money all over the world today. Our sophisticated network of agents in six continents makes every corner of the world accessible to Vigo customers. Vigo's financial and regulatory controls make us one of the most capable money transfer firms in the industry. A group of seasoned, experienced professionals make up our management team.

Past
Since our inception, Vigo has proudly achieved many milestones that have helped make us the company we are today.

1986
Vigo is founded in New Jersey and begins service to Brazil

1987
Offices move to New York City

1989
Service added to additional Central and South American countries
1991
Service begins to Mexico, Dominican Republic, Jamaica and Haiti

1994
Service begins to Spain and the United Kingdom

1998
Service begins to Poland and Nigeria

1999
Network expands further into Europe, adding Italy and Switzerland

2000
Service agreement entered with Bancomer/Mexico. Master agent alliance begins with
World Council of Credit Unions in the U.S. and worldwide.

2001
Credit Union correspondents added in El Salvador and Guatemala

2002
Service begins with 1,516 locations of Telecomm/Mexico. Credit Union in Honduras added. Vigo moves its Headquarters to Florida.

2003
Vigo is acquired in a management-led buyout.

2004
Vigo begins service to Panama and expands and improves service to Brazil, Chile, the Dominican Republic, the Philippines, Russia, Poland and Ukraine.

2005
Vigo is sold to First Data Corp. Vigo’s payment network is further expanded in Honduras, El Salvador, Brazil, Haiti, Ecuador, Russia and Poland.
Present
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Vigo is one of the largest money transmitters worldwide. Vigo holds one of the largest market shares in the U.S. to Latin America corridor.
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Over the years, Vigo has achieved promising, ongoing expansion and incredible success. In fact, over the last five years, Vigo has enjoyed a historical average annual growth rate of over 30%.
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Vigo provides affordable and efficient payment services to 47 countries.
•Our growing market coverage includes 45 states in the U.S. and a network of over 4,000 agents.
FutureIf there is one thing in Vigo's future it is growth.
•Our exceptional capitalization has Vigo well positioned for future growth
•Worldwide expansion
•Providing superior value to our customers, agents and correspondents through convenient locations and competitive prices
•Expanding agent base in US and worldwide.

In the future, we will not only reach new customers, we will reach new heights as a company

CUSTOMER SERVICE DEPARTMENT
At Vigo, we understand and value our customers. Every decision we make impacts our customers. That's why we continually strive to exceed our customers' expectations through each and every one of our business practices. We take very seriously our responsibility to provide worldwide support to our customers, agents and correspondent payers. Our state-of-the-art customer service department facilities have been designed to help us provide superior interaction with our customers. Our commitment is to keep our customers and their needs in the forefront so that we can continue to maintain and develop customer-friendly processes that address current needs.


Corporate Office:1300 Sawgrass Corporate Parkway, Suite 110Sunrise, Florida 33323USAPhone (800) 777-8784Fax (888) 220-8446
Customer Service Hours
Monday - Friday

8AM to 12AM (EST)
Saturday
9AM to 9PM (EST)
Sunday
9AM to 9PM (EST)

Consumer Claims
For consumer claims, contact:
Vigo Remittance Corp.Customer Relations10251 W. Oakland Park BlvdSunrise, Florida 33351
Phones:

(954) 625-6878
(800) 777-8784
Fax:
(888) 220-8446
Email:
customerservice@vigousa.com

Refunds and Cancellations
Customers may at any time cancel any remittance order processed through Vigo and receive a refund of any monies paid, minus any allowable and applicable transaction fees, so long as the money has not yet been delivered to the intended beneficiary and is not subject to retention pursuant to the laws of the United States or the country where payment is intended.

•If you desire a refund, you must mail or deliver your written request to Vigo Remittance Corp. at 10251 W. Oakland Park Blvd., Sunrise, FL 33351. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney's fees pursuant to section 1810.5 of the California Financial Code.

•Additional Terms for Remitters in New York
Vigo Remittance Corp. is a transmitter of money abroad. It is licensed and regulated by the New York State Banking Department, No. 2 Rector Street, New York, New York 10006. Any unresolved complaints may be mailed to the New York State Banking Department, No. 2 Rector Street, New York, New York 10006, Attention Customer Services Division.

•Additional Terms for Remitters in California
Vigo Remittance Corp. is licensed and regulated as a transmitter of money abroad by the Department of Financial Institutions of the State of California.

•Additional Terms for Remitters in Illinois

Unresolved consumer claims can be addressed by contacting the Illinois Department of Financial Institutions at 888/298-8089.

•Additional Terms for Remitters in Texas
Vigo Remittance Corp. is a transmitter of money abroad. It is licensed and regulated by the Texas Department of Banking. Complaints should be directed to the Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705. 877/276-5554 (toll free)

•CAREER OPPORTUNITIES

Vigo Remittance Corp. - Join Us and Succeed!

As Vigo evolves, our work environment and atmosphere is increasingly fast-paced, dynamic and creative. Our focus remains on attracting a highly qualified workforce and seeking candidates that reflect our customer-oriented environment. Vigo provides many opportunities for personal and professional growth and our workplace assures employees that they have a place to develop to their full potential. Whether in customer service, legal and compliance, agent support, marketing, sales or other departments, we are very aware that the contribution of our staff is what gives us a competitive advantage. We want to work with people who will make a positive impact and contribution to our business.

From a human capital perspective, we at Vigo, strive to be recognized as the best company to work for in the electronic payment industry.

At Vigo we offer generous compensation packages that include: competitive salaries with vacation, sick and holiday pay. For qualified positions, we also offer commission plans and bonus opportunities as well as comprehensive health benefits, including medical, dental and life insurance. Workforce diversity is a commitment at Vigo Remittance Corp. Qualified applicants will be considered without regard to age, race, color, religion, gender, sexual orientation or national origin.

To apply for positions with Vigo, please e-mail your résumé to: careers@vigousa.com

Vigo Remittance Corp. complies with all applicable state and local laws governing non-discrimination.


•AGENT NETWORK
With an aggressive worldwide distribution and expansion strategy, there has never been a better time to partner with Vigo. Our distribution and expansion includes the U.S. and many countries overseas.


Our Plan Includes
•Payment service with worldwide coverage
•U.S. Market coverage with a network of over 4,000 agents
•Worldwide coverage
Mexico
Central America: Costa Rica, El Salvador Guatemala, Honduras, Nicaragua and Panama
South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay and Venezuela
Caribbean: Dominican Republic, Haiti and Jamaica
Europe: Armenia, Azerbaijan, Estonia, Georgia, Kazakhastan, Kyrgyzstan, Latvia, Lithuania, Poland, Moldova, Russia, Ukraine and Uzbekistan
Africa: Ghana, Ivory Coast, Nigeria and Sierra Leone
Asia: Bangladesh, India, Pakistan and Philippines

•Over 9,000 payment locations in Mexico

For more detailed information about our agents, please call: 1-800-777-8784